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Seven Simple Words to Turn Service Tasks to Sales Asks

Every day, customer service managers (a.k.a. CSR’s)  speak to their insureds. Most of those conversations are driven by the customer’s agenda. They call with a task in mind.  In seven simple words it’s possible to switch from their … Learn More

How To Turn a Strikeout Into an Action Plan

Sheldon Snodgrass of Steady to turn a strikeout into an action planAs I was digging through some archival video footage of past seminars and workshops that I have delivered, I came across a little nugget that I think provides an excellent way to think about maintaining progress in the face of setbacks.

Repetition Wins the Day in Sales and Marketing

When I practiced karate some years ago, I remember repeating particular moves over and over again until I mastered them – although mastery is an elusive target because one can always improve.

How to Beat Perfection Paralysis

Do you have a sales and marketing related project you’ve long intented to implement? I do, lot’s of them in fact. Frankly, my good intention ofter withers on the vine because I bump up against an invisible wall. Understanding why reveals a valuable sales and marketing lesson.

How to Up-sell With Integrity in 3 Simple Steps

Last time I spoke about the perils of perfection paralysis and the four things that I do,or try to do, to break out of it. You might recall that step-two is to break down your project into bite-sized, manageable chunks. Step-four is to manage yourself to a process,that is the individual chunks, rather than theoutcome or completed project. As with so much basic wisdom, this is far easier said than done.

Mahatma Gandhi once said:

Your beliefs become your thoughts, Your thoughts become your words, Your words become your actions, Your actions become your habits, Your habits become your values, Your values become your destiny. I believe him, and I also believe...