As I was digging through some archival video footage of past seminars and workshops that I have delivered, I came across a little nugget that I think provides an excellent way to think about maintaining progress in the face of setbacks. Read More…
Audio Replay of an Insurance Agency CSR Training Call
This replay is of a complimentary training call for Insurance Agency Customer Service Reps in MA and NJ. The class recaps a live presentation about the four success principals required to boost cross selling effectiveness.